Return and Refund Policy

At The House of Babies, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes items may need to be returned or exchanged, and we aim to make this process as seamless as possible. Please take a moment to review our return and refund policy below:

1. Return Period: You have 14 days from the date of purchase to initiate a return or exchange for eligible items. Beyond this period, unfortunately, we cannot accept returns or exchanges.

2. Eligibility Criteria for Returns:

• Items must be in unused and unworn condition, with all original tags and packaging intact.
• Personalized or customized items cannot be returned unless they arrive damaged or defective.
• For health and safety reasons, certain items such as baby bottles, pacifiers, and hygiene-related products are not eligible for return once opened, unless they are defective.

3. Initiating a Return or Exchange: To initiate a return or exchange, please follow these steps:

• Contact our customer service team within the 14-day return period to request a return authorization.
• Provide your order number and details of the item(s) you wish to return or exchange.
• You can reach out to us via email at customercare@thob.in or directly contact us on +91 9930330033.
• Our team will provide you with a return shipping label and instructions on how to proceed.

4. Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part, such as receiving the wrong item or a defective product.

5. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within a reasonable timeframe to the original method of payment. Please note that it may take some time for the refund to be reflected in your account, depending on your financial institution.

6. Exchanges: If you would like to exchange an item for a different size, color, or style, please indicate this when contacting our customer service team for return authorization. Exchanges are subject to availability.

7. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately for assistance. We may request photos or additional information to assess the issue and provide a resolution.

8. Final Sale Items: Certain items may be marked as final sale and are not eligible for return or exchange. Please review the product description carefully before making your purchase.

9. Non-Returnable Items: Please note that certain items are non-returnable for health and safety reasons, unless they arrive damaged or defective. These may include but are not limited to:

• Baby bottles
• Pacifiers
• Personal care and hygiene products
• Items that have been personalized or customized

10. Policy Updates: We reserve the right to update or modify this return and refund policy at any time without prior notice. Please check this page periodically for any changes.

Contact Us: If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team. We're here to help!

Thank you for shopping at The House of Babies. We appreciate your business and look forward to serving you again in the future!